McFly Magic generally does not allow returns or exchanges on most magic related products in order to help protect the secret of an effect out of respect and years of hard work of creator(s).  Please do your research about an item prior to ordering or send us an email inquiry and we'll attempt to answer any questions you may have.  If an item is broken, please contact us within 7 days.  For misused items, replacements may not be offered.  Please adhere to the specific instructions and use good judgement to prevent misuse.  We will do our best to make all parties satisfied if within our ability to do so and appreciate your understanding.